Horrible CiCi Pizza experience

We will never eat at CiCi's pizza again. This is the second time we have had bad experiences at the Palestine Restaurant. We only went back cause we had a coupon today. Again even when I wrote my order down they got it wrong. I dont' drink when at a restaurant and was informed I would have to pay for a to go cup. I told the mgr I didn't have any of it and I paid for it. He told me that is CiCi's policy. I asked for the complaint number and he said since he was the mgr it would just go to him anyway! The pizza was NOT good and incorrect to begin with. DO NOT EAT AT CiCi's.